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with Emily Nash
Learn and practice writing skills for an office setting. Identify the audience, the purpose, and the key points to convey in your business documents, whether they are memos, emails, or letters. Learn to be clear and concise, and also to be aware of the tone of your documents to send the intended message and get the results you desire. Practice editing for clarity, grammar, and mechanics. This class is part of the Office Skills Model Office course. No class 02/19/19; makeup class (if needed) 04/09/19.
Certified Nursing Assistant (CNA)
with Joanne Hicks, RN
Are you looking for a rewarding career in a high demand field where you can make a difference in health care in your community? Certified Nursing Assistant (CNA) is a required state certification that opens doors not only to an entry level health care job but is an excellent stepping stone to a career. Upon successful completion of this course, passing the State CNA exam and successful acceptance to the State Registry, you will be a state-certified CNA. Admission begins with an orientation to the program. Call 664.7110 today for an appointment. Financial assistance may be available through regional agencies; the orientation sessions will review options. The registration fee covers tuition, books, registry exam and background check fees.
Customer Service: Making the Best First Impression
with Ann Sargent
Offering consistent, friendly customer service is a key to repeat business and customer loyalty. A big step toward improving customer service is getting your employees to look at their jobs through the eyes of their customers. Ellsworth Adult Education and the Ellsworth Area Chamber of Commerce are offering an opportunity for businesses and individuals to enhance their customer service. Trainers will be area employers with focus on quality customer service. Each session will have handouts that can be added to the student’s personal growth file or shared with others in their workplace. A certificate of completion will be awarded to those who successfully complete all four sessions. Makeup class (if needed) 04/04/19.
Office Skills Model Office
with Ann Sargent
If you’re looking for the skills and knowledge to work in an office, this may be the right class for you. You’ll gain the technology and work readiness skills to prepare for the Office Skills Model Office course starting in January. Your instructor will teach computer, clerical, and customer service skills using projects from area employers. No class 02/19, 02/21, 04/16 or 04/18/19; makeup class (if needed) 05/16/19.